Support 

Support wins new customers - a practice followed by our organization since 1991. More than 90% of our customers are acquired through Word Of Mouth references. Software Associates has a four level (voice, e.mail, broadband & onsite), well oiled and structured support policy which guarantees you zero downtime for your hotel and resort software.

We implemented a full fledged CRM application over a decade ago to log and monitor customer help desk calls on a daily basis and with the assistance of our instant permission based broadband remote support software, you do not have to worry about time and distances anymore.

• 9:30 - 5:30 IST help desk, e.mail, chat and permission based broadband remote support
• CRM application for logging and monitoring service calls
• 24 x 7 emergency mobile help desk numbers
• Same day onsite support
• Next day onsite support
• 2 hour call escalation
• 24 hour call escalation
• Soft HOST Quality of Service Guarantee