May 30th, 2010
We have released SoftHOST 1.5, fully automated tested version using TestComplete 6. This is aimed at providing better, robust, and more efficient products for you hotel and restaurant. It is really easy for existing customers to upgrade to Soft HOST 1.5 from lower versions, thus protecting your investment. The new version has some added features for room reservation and banquet management.
TestComplete is an automated test manager, with project level support for a full range of internal and UI testing. We adopt scripting language for unit level testing, using sql queries and stored procedures for database testing. For SoftHOST we have incorporated functional testing, unit testing, load testing, data-driven testing and client/Server (or distributed) testing.
Soft HOST Team
Tags: room reservation, testcomplete
Posted in banquet, restaurant | No Comments »
April 9th, 2010
The new and upcoming Marina Residency, located at Ymca cross road, the heart of the financial hub of Kozhikode (Kerala) is to be powered by SoftHOST – the leading ERP software solution for mid range hotels and restaurants. Marina can boast of the two multi specialty restaurants, spacious conference halls and business class stay for travelers. SoftHOST is a cost saving software solution for hotels, resorts and restaurants – now serving over 25 customers spread across two states.
Posted in hotel industry, hotel software, kerala, soft HOST | No Comments »
March 11th, 2010
We once again proved our technology skills through Windows 7 certification. The certification was done after a full day testing of SoftHOST by senior professionals from Microsoft.
Tags: windows 7
Posted in Uncategorized, kerala, soft HOST | No Comments »
November 4th, 2009
Meenmutty Heights is constructed along the course of Meenmutty waterfalls, entirely with the purpose of imbibing every bit of nature’s handiwork. It is located in a 200 acre coffee estate where the waters run in an eventual, friendly and pleasing manner. This resort is located on the hills of Wayanad in north Kerala – bordering the state of TamilNadu and three districts (Wayanad, Malappuram and Nilgiris).
Meenmutty is an ideal family weekend getaway place with lots of outdoor activities such as fishing, cycling,trekking and swimming
SoftHOST, the leading software for hotels and resorts would provide the client with Kitchen management, room service management and laundry management to enhance customer experience.
Posted in hotel software, resorts, wayanad | No Comments »
July 30th, 2009
One of the major obstacles confronting any hotel is lack of time from the owner’s end to look into the daily transaction of the hotel. One thing they are wish for is a tool which will give them a snapshot of their daily business. Like what are the current occupancy figures, stock status, and revenue from different departments, employee attendance, restaurant figures etc. Even better would be an option to get daily reports on their mail id.
Living up to the expectations of our customer’s wishes we recently introduced a new module ‘Management Console’ targeted specifically at the time strained owners/managers. The module captures the complete information about the day to day happening of the hotel and presents it to the end customer in a user friendly graphical format. Combined with huge set of reports already available at the customer disposal it becomes an effective tool for letting manger plan and run the hotel operations more effectively. Some of the functions that you can perform using the module include:
- Define, design, and control operations
- Rate assignment by room, type, season, or market segment
- Package deals and weekly or monthly lease setups
- Setting forecasting parameters for enabling yield management
- Marketing analysis report
- Daily closing report to keep a track of operations in hotel
- Customer experience management – upgrade customers to better room, decide better packages
All this is in addition to plethora of information already available at the customer’s disposal which would help him in planning the above functions. So why wait? Have access to unlimited information for better management of your hotel.
Visit : Soft HOST
Posted in Management console, hotel software, management information system | No Comments »
June 29th, 2009
We recently did a complete revamp of existing hotel software at one of our client sites. The client runs a chain of restaurants at London, United Kingdom. We did a fully integrated and centralized web based application to meet the requirement of our client.
This application consists of the following modules
- System User Management
- Customer Management
- Bookings Management
- Table Management
Booking and Table management systems are closely integrated. Any visitor to the parent website has an option to reserve a table at any of the specified restaurants using our application.
The system provides floor map of the restaurant and lets visitors make booking through the user friendly web interface.
In brief following are the features of the front end restaurant booking system
- Option to choose the restaurant to dine, sitting time, no of covers.
- New Customer Registration
- Options to choose slots in alternate restaurants if the specified slot is not available
Customer management system is designed to help restaurant serve its customer better. Inheriting a lot of existing features from customer loyalty module of Soft HOST, the client relationship management system lets the restaurant serve customer his favorite delight, keep a record of his interactions with restaurant and manages loyalty programmes.
It is a flash based application build using .NET technology and has a central database connecting different restaurants in the London based chain.
Tags: .net, loyalty, restaurant, table management
Posted in Restaurant reservation sytem, Table booking system, customer management, london, restaurant software | 1 Comment »
June 1st, 2009
Well Balanced Menu – Counter fluctuating ingredient prices
Food markets fluctuate depending on the season, the weather and the price of gas. One day lettuce may be Rs 10.00 a bundle and then the following week it has jumped to Rs 30.00 a bundle. There is little you can do when prices jump, short of changing your entire menu every few weeks, and who has time for that? However, when you balance expensive items, which are prone to price fluctuations, with items that have stable prices, you can help maintain your desired food cost. So, go ahead and have some fresh lobster and beef on your menu, but temper it with some less expensively priced chicken dishes or pasta dishes.
Portion Control
One reason that chain restaurants are so successful is that they have a firm handle on portion control. The cooks in those restaurants know exactly how much of each ingredient to put in every dish. Each burger will have same amount of chicken, salt, cheese in it. This is portion control.
In order to practice portion control in your own kitchen, everything should be measured out. Chicken, beef and fish should all be weighed, while shredded cheese can be stored in portion control cups and a measuring cup can dish out mashed potatoes. Once you feel comfortable cooking your menu, you can eyeball the serving amounts but in the early stages of your restaurant, err on the side of caution and measure everything out. Another way to practice portion control is to purchase pre-portioned items, such as steaks, burger patties, chicken breasts, and pizza dough. They may be more expensive, but can save you money in labor and food waste.
Posted in Food costing, Ingredient pricing, portion control, restaurant software | No Comments »
May 16th, 2009
In the current downturn where it is becoming increasingly difficult to get new customers, it has become all the more important to retain the existing ones. The Customer Relationship Management (CRM) software contains with it a hidden wealth of information which if effectively used can prove to be the panacea for the badly affected industry. Few of the things which you can do with your CRM software includes customized menu preparation for guests, serving him his delights and suggesting him side dishes which he likes. Preparing the room of your guest as per his personal preferences e.g. soft cotton pillow for his bed, ‘The Hindu’ for newspaper, mini bar stuffed with drinks he likes. Such minutes details may cost you nothing but in return will help you have a very satisfied customer. There is nothing more precious then a satisfied customer as it is often said a happy customer will in turn get ten more customers for you. This is all more important for hotels dealing with corporate clients whose satisfaction the hotel has to guarantee at all cost. Even if you cater to tourists/leisure travelers their word of mouth referrals can prove to be more than handy for your business.
Soft HOST with its added emphasis on ‘Customer Relationship Management’ helps you do exactly that. Keep your customers happy with its enhanced bundle of benefits.
Posted in CRM, customer retention, customer satisfaction, hotel industry, hotels, loyalty programme | No Comments »
May 14th, 2009
The importance of having an effective and robust revenue management system can not be under estimated. If hotels have every thing under place they can easily generate more revenue from their existing properties. Revenue management systems better know as Yield management systems work on the principle that different set of customers have different requirements and are ready to pay different prices for the same service. So how does a Yield management system works?
Take example of airline industry, have a look at the pricing scheme that they follow. If you book your ticket well in advance you might have to pay as low as Rs 1500 for a Delhi – Mumbai flight. But if you happen to book your ticker just in time you end up paying a cool Rs 5000, that too for using the same service.
Similarly, for hotels the customers can broadly be divided into two categories Leisure travelers, who pre plan their literary and are on a look for price discounts and Business travelers, who often have to plan their trips on a short notice without any prior reservation. Revenue management is equally important for hotels/resorts which get seasonal inflow of tourists, it can help them increase their occupancy rate in off season by providing accurate discounts and at the same time let them make most of their resources by blocking some rooms for just in time travelers during peak seasons.
So how should an hotelier manage these customers? How many rooms should he book in advance at a discount and how many he should keep unreserved for the business travelers? Most of the hotels currently employ a revenue manager who would take a call on the number of reservations to be made based on his hunch. But such decisions are not free from human error. What is needed is an automated system which can take into account various parameters like last year occupancy rate, expected demand, especial occasion like holidays or weekends, surge in demand because of an event and accordingly predict the accurate occupancy rate to be followed to maximize the Rev PAR (Revenue Per Available Room) of any hotel.
Soft HOST with its yield management system can work wonders for such hotels. Its Yield Management tool takes into consideration all possible parameter to predict the occupancy rate of a hotel must follow to maximize its revenues from room reservations.
With over a decade of experience in the hospitality industry Soft HOST is one of the most popular cost saving solution for hotels in South India.
Posted in Rev PAR, hotel reservation, revenue management software, revenue management system, yield management software, yield management system | 1 Comment »
